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StudyWhere.ai - Account Deletion

Effective Date: 2 November 2026

This page explains how to delete your account and related personal data for StudyWhere services and apps, including StudyWhere.ai, OET Trainer, IELTS Prep, and other StudyWhere-branded products (the "Service"). No login is required to use this page.

1. How to request deletion

Email support@studywhere.ai from the address linked to your account. Use the subject line "Delete my account" and include:

  • The email or phone number registered on the account
  • The app name (for example, OET Trainer or StudyWhere)
  • Whether you used Android, iOS, or the website

If the app has an in-app option, you can also open Settings or Profile, then Account, then Delete account. If you have already uninstalled the app, use email.

We may reply once to verify ownership. Verified requests are completed within 30 days, and we confirm by email when done.

2. What we delete

After verification, we permanently delete or irreversibly anonymize data associated with your account, including where applicable:

  • Account profile (name, email, phone, login identifiers, and settings)
  • Learning and progress data (practice history, scores, preferences, and saved content)
  • Conversation and support content stored against your account
  • Device and usage identifiers linked to your profile (such as push tokens)
  • Purchase linkage on our systems (store receipts remain with Apple or Google under their policies)

3. What we may retain

Limited records may be kept where required by law or for security:

  • Legal, tax, and accounting records (typically up to 7 to 10 years)
  • Fraud, security, and abuse logs (typically 12 to 24 months)
  • Backup copies that expire on the normal backup schedule
  • Aggregated or de-identified analytics that no longer identify you
  • A minimal suppression record so we do not re-contact you after deletion

Data already held by independent third parties (for example, Apple, Google, or a Matching Partner you asked to contact you) is governed by their own policies.

4. Subscriptions

Deleting your StudyWhere account does not cancel App Store or Google Play subscriptions. Cancel those in your store settings:

  • Apple: Settings, then your name, then Subscriptions
  • Google Play: Play Store, then Profile, then Payments and subscriptions, then Subscriptions